Shipping
Do you offer free shipping?
Yes! We offer free standard shipping on all online orders of $75 or more before taxes.
What is your shipping fee?
For online orders under $75, we offer a flat-rate shipping fee of $10 CAD.
- Orders under $75: $10 flat-rate shipping
- Orders of $75 or more: FREE standard shipping
Your shipping cost will be shown at checkout before you complete your purchase.
Where do you ship?
We currently ship across Canada.
At this time, we do not offer international shipping.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days.
Once your order has shipped, delivery times will depend on your location and the shipping carrier.
Estimated delivery times are:
- Quebec & Ontario: approximately 2–5 business days
- Other Canadian provinces: approximately 3–7 business days
- Remote areas: delivery may take a little longer
Please note that delivery times are estimates and may vary due to weather, holidays, carrier delays, or other circumstances outside of our control.
Will I receive tracking information?
Yes! Once your order has shipped, you will receive a shipping confirmation email with tracking information, when tracking is available.
What if my package is delayed?
If your package is taking longer than expected, please check your tracking information first.
If your tracking information has not updated for several business days or you believe your package may be lost, please contact us at hello@superglowgummies.ca and we'll be happy to help.
What if my package arrives damaged or incomplete?
We're sorry if your order arrives damaged or incomplete!
Please contact us at hello@superglowgummies.ca within 7 days of delivery and include:
- Your order number
- A photo of the shipping package
- A photo of the damaged product
We'll review your request and do our best to make it right.
What if I entered the wrong shipping address?
Please make sure your shipping information is correct before completing your order.
If you notice an error after placing your order, contact us as soon as possible at hello@superglowgummies.ca
If your order has not yet shipped, we'll do our best to update the address. Once an order has shipped, we cannot guarantee that the address can be changed.
Can I cancel or change my order?
We process orders as quickly as possible. If you need to cancel or change your order, please contact us immediately at hello@superglowgummies.ca
We cannot guarantee that changes or cancellations can be made once an order has been processed or shipped.
What happens if my package is returned to sender?
If your package is returned to us by the carrier because it was undeliverable, refused, unclaimed, or because of an incorrect or incomplete shipping address, please contact us at hello@superglowgummies.ca
Once we receive the returned package, we will contact you to arrange the next steps.
If the package needs to be reshipped, additional shipping fees may apply.
Please make sure your shipping address is complete and accurate when placing your order to help avoid delivery issues.
Returns & Refunds
Can I return a product?
All sales are final.
Because SuperGlow products are consumable health products, we do not accept returns, exchanges, or refunds once an order has been placed.
What if my product is damaged or incorrect?
If you receive a damaged or incorrect product, please contact us at [hello@superglowgummies.ca within 7 days of delivery with your order number and photos of the product and/or package.
We'll review your request and work with you to find an appropriate solution.
Can I cancel my order?
If you need to cancel your order, please contact us as soon as possible. We cannot guarantee cancellations once an order has been processed or shipped.
Product information
What are SuperGlow gummies?
SuperGlow gummies are delicious vitamin gummies formulated to support healthy hair, skin and nails from within.
How many gummies should I take?
The recommended daily serving is 2 gummies per day. Follow the directions on the product label.
When should I take my gummies?
You can take your gummies at any time of day. For best results, we recommend taking them consistently as part of your daily routine.
Do the gummies contain sugar?
Yes. Our gummies contain natural organic sugar and are made without sugar alcohols.
Are SuperGlow gummies vegan?
Yes! SuperGlow gummies are vegan-friendly.
How should I store my gummies?
Store in a cool, dry place, away from direct sunlight. Keep the bottle tightly closed and out of reach of children.
Can I take SuperGlow with other vitamins or supplements?
If you take other vitamins, supplements, or medications, we recommend speaking with a healthcare professional to determine what is appropriate for you.
How long before I notice results?
Everyone is different. Consistent daily use is important, and results can vary from person to person.
Can I take SuperGlow while pregnant or breastfeeding?
If you are pregnant, breastfeeding, planning to become pregnant, or have any questions about taking SuperGlow during this time, we recommend consulting your healthcare professional before use.
SuperGlow is not specifically formulated as a prenatal supplement.
What are the ingredients in SuperGlow?
SuperGlow is formulated with a blend of vitamins, amino acids, and functional ingredients selected to support healthy hair, skin and nails.
For the complete ingredient list and nutritional information, please visit our Ingredients list on the product page.
Orders
How do I place an order?
You can place your order directly through our online store. Simply choose your products, add them to your cart, and proceed to checkout to complete your purchase.
What payment methods do you accept?
We accept the payment methods available at checkout, including major credit and debit cards, as well as other payment options offered at checkout.
Will I receive an order confirmation?
Yes! Once your order has been placed, you’ll receive a confirmation email with your order details. If you don’t receive it, be sure to check your junk or spam folder.
Can I modify or cancel my order?
We process orders quickly. If you would like to modify or cancel your order, please contact us as soon as possible at hello@superglowgummies.ca. We’ll do our best to accommodate your request before the order is processed.
Can I add an item to an order I’ve already placed?
If your order hasn’t been processed yet, we may be able to add an item to it. Please contact us as soon as possible at hello@superglowgummies.ca.
Can I use a promotional code after placing my order?
Promotional codes must be entered at checkout and generally cannot be applied after an order has been completed.
Can I order SuperGlow as a gift?
Absolutely! You can enter the recipient’s shipping address when placing your order. Be sure to double-check all shipping information before completing your purchase.
What should I do if I receive the wrong product or an item is missing?
Please contact us at hello@superglowgummies.ca within 7 days of receiving your order, including your order number and a description of the issue. We’ll be happy to help!